Terms and Conditions

Travel arrangements and prices detailed on visitfrankston.com are provided and coordinated by the Frankston Visitor Information Centre. The Frankston Visitor Information Centre has taken due care and responsibility to verify and check all information on visitfrankston.com as at the time of compilation. However, as the relevant accommodation and tour operators on this website supply this information, it accepts no responsibility for any inaccuracy or misdescription contained within this website or information as so supplied.
 
Sales of services as contained on this website are made by Frankston Visitor Information Centre, only as an agent for the person, business or company providing the services. Frankston Visitor Information Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.
 
All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter.  Maps may not be to scale.
 
Privacy Policy
We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
 
This privacy policy explains how visitfrankston.com handles and protects your PII in accordance with commonly accepted privacy principles.
 
Frankston Visitor Information Centre reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. or sent via postal mail to: Frankston Visitor Information Centre, PO Box 490, Frankston 3199.
 
What Information We Collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.

Frankston Visitor Information Centre collects PII when you:
• Make a booking - your full name, address, email address and phone number are taken each time you make a booking with visitfrankston.com.
• Contact visitfrankston.com - Frankston Visitor Information Centre collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
 
How We Use Your Information
Frankston Visitor Information Centre uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on visitfrankston.com may be used to:
• Purchase Frankston Visitor Information Centre products or services - information collected when you purchase from visitfrankston.com is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions - we will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
 
Who We Share Your Information With
Frankston Visitor Information Centre does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers - Frankston Visitor Information Centre provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Frankston Visitor Information Centre offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on visitfrankston.com.
• Legal obligations - Frankston Visitor Information Centre may be required by law to disclose information provided by you to visitfrankston.com for the purposes of obtaining products or services from visitfrankston.com. Frankston Visitor Information Centre may also disclose information against someone who poses a threat to Frankston Visitor Information Centre’s interests (such as customer fraud) or whose activities could cause harm to others.
 
How You Control and Access Your Information
Frankston Visitor Information Centre believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information - if at anytime you would like to alter the PII you provided to visitfrankston.com in your booking, please contact us.
• General - if at anytime you wish to enquire about any of your PII that is stored by visitfrankston.com please contact us.
 
Validity of Rates
All prices listed on this website are in Australian Dollars (AUD$), please refer to the Currency Converter on the Accommodation search page for the price in your local currency.
Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.
 
Payment is due within 72 hours of receiving written confirmation from the Visitor Information Centre. Please proceed to our "Secure Payment" form to submit credit card details.
 
Cancellation Policy
Whilst we provide a Free Booking Service, cancellations of confirmed bookings (where payment has been made) will attract a AUD$22.00 (inc. GST) administration fee. This is in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.
 
Tours
These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.
 
SecurePay
BookEasy™ Secure Payment Gateway is provided using SecurePay SecureBill Product. SecureBill uses high security levels, which are standard for Internet banking and large scale e-commerce sites and involve the use of 128-bit encryption. You can check the security level of a web page by clicking on your Internet browser's padlock or key icon. Encryption is the standard way of protecting your information as it is transmitted between you and SecurePay. This involves converting the information into an unreadable code using a "key" (and also decoding it using this "key"). The longer the key, the more difficult it is for others to break the encrypted codes.